Raise a ticket from inside the app with a category and priority, and our support team works it to resolution — with the full conversation tracked in one thread.
Every ticket gets a number you can reference. Pick a category, set a priority, and track it from open to resolved.
Message your landlord or your tenants directly for everyday issues — maintenance requests, photos and quick questions.
Prefer email? Write to kodiipay.support@gmail.com and our team will pick it up, assign it a ticket and keep you posted.
Charges, receipts, M-Pesa, wallets and refunds
App errors, logins, sync or performance problems
Profile, KYC, devices and login access
How-to questions and feature suggestions
Include your ticket or user number so we can locate your account and history instantly.
Critical and high issues are handled first — real money and security problems get immediate attention.
Every response is kept in the ticket thread so you never have to repeat yourself.